Shipping & Returns

An order is generally shipped within 2-4 business days after its receipt. Please note, all our products are custom made, hand poured candles made especially for each order.

Shipping Options

When you go through the checkout procedure, our site connects to your selected delivery site to compute shipping charges from Austin, Texas to the specified shipping destination based upon the cumulative weight of all your products. The Beeswax Co. never charges a handling fee.

Free Shipping

  • We offer FREE shipping on all orders over $150 shipped within the contiguous United States via our choice of UPS Ground or USPS.
  • Our regular rates apply for orders shipped to APO addresses, Express shipping, orders shipped by other carriers, orders shipped to Alaska or Hawaii and for orders shipped outside the contiguous United States.
  • Separate orders cannot be combined to receive free shipping.

This offer is good for all retail orders.

Return Policy

If you are not satisfied with your purchase, we will gladly refund your money. Please note the following points when considering a return:

  • Please call us first to get approval for the return.
  • We will only refund the purchase price. Please note this does not include the shipping cost in either direction.
  • Refunds can only be made on undamaged, unused merchandise.
If you have special requests or have specific deadlines, please list your needs under “special instructions”, and we will do our best to accommodate you.